FAQs for LeadingAge State Partners

Part of: 2019 Member Survey

Members and the Survey

Why should LeadingAge members participate in the LeadingAge Member Survey?

The LeadingAge Member Survey is designed to produce a host of meaningful data that LeadingAge and its members can use to conduct data-driven planning and decision making. Data from the survey will allow members to compare themselves to other LeadingAge members and will help LeadingAge and its state affiliates take their advocacy to the next level, which benefits all members.

The 2019 Member Survey is the first in a series of biennial surveys that LeadingAge plans to conduct. The 2019 survey is crucial because it will help us establish a baseline of data about LeadingAge members and the nonprofit sector of the long-term services and supports (LTSS) field. With this baseline data in place, we’ll be able to use future surveys to track national and state trends in the LTSS field.

When can members take the LeadingAge Member Survey?

The LeadingAge Member Survey is available from June 6, 2019, to August 30, 2019. Each survey recipient will receive an email on June 6 asking him or her to complete the online survey and providing a link to that survey. The online survey will be open through August 30. As a thank you, any member completing the survey will receive a $5 Starbucks gift card electronically and will be entered into a drawing for a free 2019 annual meeting registration and accommodation in the host hotel.

Who will receive the LeadingAge Member Survey?

LeadingAge member organizations will receive one survey for each of their settings. Depending on the member, these settings might include a nursing home, an assisted living or residential care setting, independent market rate living, affordable housing, or home and community-based services such as hospice, home health, adult day, and non-medical home care.

For the past several months, LeadingAge has been contacting individual members to obtain contact information for the person who is best able to complete the survey for each one of a provider’s settings or services. We will continue this work right up until June 6, when the survey launches.

In cases where we are unable to identify the appropriate contacts for a provider setting or services, we will send the survey(s) to the LeadingAge National primary contact for that provider, which likely is the CEO/President or Executive Director. Primary contacts have the option of forwarding the survey to the person overseeing the day-to-day operations of the setting or services or completing the survey(s) themselves.

Who should complete the LeadingAge Member Survey?

The person who oversees the day-to-day operations of a setting is the best person to complete the survey for that setting. If the person who receives the survey is not the best person to complete it, he or she has the option of forwarding the survey to someone else in the organization or consulting other colleagues for help in answering some survey questions.

What if a member has a question about the survey? Who should that member contact?

We welcome any questions about the survey and stand ready to assist members or state staff with specific survey-related issues. Please encourage your members to review the Member FAQs section of the website. Members may contact us by sending an email or alternatively contact Alex Hennessa (202-508-1210) or Natasha Bryant (202-508-1214).

How many surveys are members to complete?

Each organization will receive one survey for each of its settings (nursing home, residential care, and senior housing) and one survey for the home and community-based services (home health care, home care, adult day, hospice). Survey respondents are asked to provide site-specific data and information for each question. If they are part of a larger organization, they should only provide information about the organization identified in the survey email and not for all the sites affiliated with the larger parent organization.

State Incentives

What’s in it for my state?

The LeadingAge Member Survey is designed to produce a host of meaningful data that LeadingAge state affiliates can use to take their advocacy to the next level. Of course, the greater the response rate from your state is, the better able LeadingAge will be to provide you with meaningful state-level data and information that you can use to serve and advocate for your members. States with a high enough response rate will receive a state level report of the survey findings.

In addition, several exciting incentives are being offered as part of the survey initiative. States with the highest response rates will be eligible to receive those incentives. Please see below for specifics on state incentives.

What incentives will states with the highest response rate receive?

To make the state incentive awards equitable among our 38 state partner organizations, LeadingAge will divide the states into three groups (Group 1, Group 2, and Group 3) based on the total number of surveys sent to each state across the four settings covered by the survey (nursing homes, assisted living/residential care settings, senior housing) and home and community-based services. The online survey and competition close August 30, 2019.

One winning state partner organization from each group will receive recognition during the 2019 LeadingAge Annual Meeting & Expo in San Diego and:

  • Two LeadingAge meeting registration certificates, which can be used for any upcoming LeadingAge meeting, including the LeadingAge Annual Meeting & EXPO or the LeadingAge Leadership Summit.
  • One roundtrip airline ticket to the 2019 LeadingAge Annual Meeting & EXPO in San Diego.
  • A complimentary hospitality suite with an adjoining room in the host hotel at the 2019 LeadingAge Annual Meeting & EXPO in San Diego to host your members in style. The hospitality suite does not include food or beverage.
  • A complimentary dinner for LeadingAge state staff during the 2019 LeadingAge Annual Meeting in San Diego.
  • A presentation about the LeadingAge Member Survey, scheduled on a mutually agreeable date/time, by Dr. Robyn Stone, senior vice president of research at LeadingAge and co-director of the LeadingAge LTSS Center @UMass Boston.
  • A celebration luncheon for staff of the state partner organization, held at your convenience in your home state.

How can my state qualify for incentives?

Here are the rules for winning the state incentive award:

Group #

Number of Surveys Sent to the State

State Partners

Minimum Response Rate Needed to Qualify for Incentive

How is the Award Winner Chosen?

Group 1 (9)

Under 100 Surveys

LeadingAge Alabama

LeadingAge DC

LeadingAge Gulf States

LeadingAge Rhode Island

LeadingAge South Carolina

LeadingAge Tennessee

LeadingAge Wyoming

Montana Hospital Association

South Dakota Association of Healthcare Organizations

100% response rate of total surveys

All states who reach the 100% response rate by August 30th will be entered into a drawing from which the winner will be randomly chosen

Group 2 (18)

100-299 surveys

LeadingAge Arizona

LeadingAge Colorado

LeadingAge Connecticut

LeadingAge Georgia

LeadingAge Indiana

LeadingAge Iowa

LeadingAge Kentucky

LeadingAge Maine & New Hampshire

LeadingAge Maryland

LeadingAge Massachusetts

LeadingAge Missouri

LeadingAge Nebraska

LeadingAge New Jersey

LeadingAge North Carolina

LeadingAge Oklahoma

LeadingAge Oregon

LeadingAge Virginia

LeadingAge Washington

At least a 65% response rate of total surveys

State with the highest response rate above 65% by August 30th

Group 3 (11)

300 and more surveys

LeadingAge California

LeadingAge Florida

LeadingAge Illinois

LeadingAge Kansas

LeadingAge Michigan

LeadingAge Minnesota

LeadingAge New York

LeadingAge Ohio

LeadingAge Pennsylvania

LeadingAge Texas

LeadingAge Wisconsin

At least a 65% response rate of total surveys

State with the highest response rate above 65% by August 30th

What reports and updates will each state receive?

LeadingAge will send each state partner a list of their members and the survey contacts (i.e., the person who oversees the day-to-day operations of each setting/service or the primary contact) at the organization on June 7. In addition, each state will receive the target number of completed surveys by setting. Each Wednesday starting June 12 state partners will receive a list of all the survey respondents who completed the survey and the outstanding surveys. The reports will help states monitor the progress of completed surveys and response rates.

LeadingAge will send each state partner a list of their members and the survey contacts (i.e., the person who oversees the day-to-day operations of each setting/service or the primary contact) at the organization on June 7. In addition, each state will receive the target number of completed surveys by setting. Each Wednesday starting June 12 state partners will receive a list of all the survey respondents who completed the survey and the outstanding surveys. The reports will help states monitor the progress of completed surveys and response rates. What reports and updates will each state receive?

What reports can I expect from the 2019 Member Survey?

Depending on member response rates, LeadingAge has an opportunity to generate two reports using survey data.

A national-level report will describe the nonprofit LTSS sector and LeadingAge membership at the national level, including the services LeadingAge members provide, the characteristics of their resident populations, and the composition of their workforces across the five settings covered by the survey.

LeadingAge will provide a similar report containing state-level data* for each of the settings covered by the survey. *The LTSS Center will determine the response rates, by setting, that we need in order to generate state-level reports.

The national report will be available in Fall 2019. The state-level reports will be available in January/February 2020.