Quality is not a given. It must be pursued and measured constantly. To assure quality, organizations must have explicit and measurable quality indicators that support their strategic goals. 

These measures should be part of regular assessment and feedback, and used to drive continuous process improvement – whether in customer or clinical services, operations or finance.

What quality metrics define and differentiate our services?

How do we internally track and share publicly reported measures?

How do we use quality measurement for continuous process improvement?

Are we implementing IT systems that facilitate care coordination and ease transitions of care for older adults?

Does the board review and support the quality measures selected and do the measures align with our strategic plan?

Do we have a regular interval for reporting these measures to staff and leadership within the organization?

Do we utilize your data and quality reports to differentiate your services to potential referral sources?