Nancy participates in and/or facilitates state association board meetings and retreats to assure alignment with LeadingAge. Assures LeadingAge participation at state conferences. She leads, develops, directs and evaluates comprehensive member engagement and retention plans. Nancy designs and implements processes for identifying the interests, priorities and satisfaction of new members and helps achieve goals for membership growth and engagement. She also works with a specific group of states and coordinates the involvement of other LeadingAge staff in that effort.