Diane provides vision and leadership in the development and implementation of customer information technology strategy, best practices, policies and procedures that support LeadingAge’s current and future business needs. She collaborates with leadership to develop and maintain a multi-year, evolving Customer Information strategy. Diane ensures alignment of technology, customer data, business applications and information systems with LeadingAge’s strategic goals. In addition, she helps to develop, implement and evaluate policies, procedures and business processes to ensure achievement of operational and service goals for the organization. Diane assists the SVP of Operations with various functions across the Operations Team with a focus on operational efficiency, process improvement, finance, compliance, technology and project management.