New Lyft Partnerships Give Rides to Seniors and 911 Callers

A recent issue of Entrepreneur explains how partnerships evolved between LeadingAge CAST Supporter Lyft and health care and senior living providers. On learning that a transportation broker was using Lyft to get Medicare and Medicaid beneficiaries to doctors’ appointments, Lyft created a web-based system called Concierge that enables organizations to schedule and manage on-demand requests for thousands of rides per day. 

A further iteration of Concierge enables riders to request all kinds of rides through a single dispatch software tool. Hospitals, case managers, social workers, front desks of senior living facilities, independent living facilities, and other organizations that coordinate rides for their clients—be it rides to medical appointments or to run errands—are now using these systems.

In addition, Becker's Health IT & CIO Review features Lyft’s new partnership with GrandPad, a tablet-based solution for seniors, to enable seniors to call for rides or request them via concierge. GrandPad features video calling, one-touch voice email and apps to ease communication, promote independence, and reduce isolation for seniors.

Lyft also is part of a new pilot program by the Las Vegas Fire and Rescue Department to reduce the number of ambulance trips for nonemergency 911 calls. The city's 911 dispatcher may offer to send Lyft for callers who are using 911 because they simply have no other way to get to a hospital, urgent care center, or doctor, reports Hospitals & Health Networks

Netsmart Partners with Cantex Continuing Care Network

iAdvance Senior Care has announced a strategic partnership between LeadingAge CAST Supporter Netsmart, a post-acute healthcare technology provider, and Cantex Continuing Care Network. The pair will deploy an innovative “smart referral” management solution that connects post-acute organizations to referring sources electronically, and streamlines and facilitates the organization’s acceptance or rejection process. 

While many post-acute care organizations manage intake workflows in a client relationship management (CRM) solution, said the article, the Netsmart Referral Manager enables post-acute and acute care organizations to have secure electronic communications, and prevents redundant data entry, saving time and resources. 

Post-acute organizations also can acknowledge receipt of referrals, plus accepting or rejecting decisions, and communicate them back to the acute facility. Secure messaging tools let post-acute care intake teams communicate securely with external providers to collaborate on the most appropriate care setting for the patient. The solution also lets organizations better understand the revenue received versus the care costs.