The new process combines the best of the traditional survey process and the QIS survey process. Directly, the concepts of the new survey process will be a focus on residents and resident experiences. This direction will allow surveyors to steer away from rigid yes or no answers to open-ended questions and bring in a conversation during the interview as a human element. The survey will investigate care concerns but focus on consistency. Using critical element pathways from the QIS survey process, along with newly developed pathways, the new process will include observations, interviews, investigations, and facility tasks.  

CMS will be releasing the updated and new CE Pathways by September. In addition, training for providers by video and slide deck will become available on the CMS website.