Additional Reg. Information

Additional Reg. Information

Additional Registration Information

Registration Confirmation
Your registration will be confirmed by e-mail from  LeadingAge@Showcare.com within 3 to 5 business days. Please check your junk and/or spam e-mail folder for confirmation prior to contacting the LeadingAge Registrar. If you do not receive e-mail confirmation within two weeks of the date your registration was submitted or you have other registration questions, please e-mail LeadingAge@Showcare.com or call 514-228-3159.
Register by Aug. 31 for Member Early Bird Rate.
 
Registering 7 or More Attendees
If you need to reserve rooms for 7 or more people, please see the group hotel form on the Hotel page for information.
 
Registration Payment
We accept MasterCard, VISA or American Express. To pay by check, please register online, print the registration ‘Statement of Account’ page, include a check payable to ‘LeadingAge’—with the name(s) of the registrant(s) in the memo line—then mail to LeadingAge Registrar, c/o Showcare Event Solutions, 1200 G Street, NW, Suite 800, Washington, DC 20005-6705.
 
Registration Changes
Modifications and additions to your education schedule, optional events and hotel reservations can be made online. Please refer to the personalized ACCOUNT LOGIN URL in your confirmation e-mail to make modifications or additions. If you need to have your confirmation re-sent, please e-mail LeadingAge@Showcare.com.
 
Registration Category Modifications
Changes to your registration category cannot be changed online and must be e-mailed to LeadingAge@Showcare.com.
 
Not a Member?
Join LeadingAge and enjoy the benefit of member registration rates at the Annual Meeting. You may register at the LeadingAge member rate as long as your membership is current and approved. To request membership information, please call 1-866-876-6286.
 
Registration Cancellations
Please submit all cancellations in writing to LeadingAge@Showcare.com in accordance with the below deadlines.
 
Cancellations received by:
August 24, 2017 - Full refund minus a $125 processing fee
August 25 to September 15, 2017 - 50% refund of total fee
On or after September 16, 2017 - No refund
 
After the cancellation deadline, refunds may be considered in the event of extenuating circumstances when submitted in writing. Approved refunds will be processed in the name of the original payer. Credit card refunds will be processed 4-6 weeks after the initial request. Check refunds will be processed 4-6 weeks after the conference.
 
Service Project, Friends & Family, Resident and Student categories have different cancellation fees. Service Project, Friends & Family, Resident and Student cancellations must be received in writing to LeadingAge@Showcare.com by September 16, 2017 and will be refunded less a $35 processing fee per guest. No refunds will be issued after September 16, 2017.
 
Substitution Policy
If you register and then are unable to attend, you may send someone in your place at no additional charge. Substitutions to registration or hotel reservations must be submitted in writing to LeadingAge@Showcare.com or by fax at 514-289-9844. A letter must originate from the original attendee and/or company in order to process. Please complete a registration form for the individual who will be replacing you. Email or fax in advance to save time: a copy of the new registration confirmation along with written notice authorizing the substitution to LeadingAge@Showcare.com or 514-289-9844.
 
Your Badge Will be Mailed to You
Badges will be mailed if you have registered and paid in full by September 15. Please make sure to use the address on your registration form where you want the badge to be mailed. After September 15, badges may be picked up during onsite registration hours at the LeadingAge registration counters.
 
Onsite Registration
Onsite registration will be located in Hall D Lobby of the New Orleans Ernest N. Morial Convention Center.

Saturday, Oct. 28

1:00 p.m. - 5:00 p.m.

Sunday, Oct. 29

7:00 a.m. - 5:00 p.m.

Monday, Oct. 30

7:00 a.m. - 5:00 p.m.

Tuesday, Oct. 31

7:00 a.m. - 5:00 p.m.

Wednesday, Nov. 1

7:30 a.m. - 11:00 a.m.

Attendee Contact Information
The LeadingAge Annual Meeting is a networking event. Therefore, we will post a list with attendee names and mailing information, but we will not distribute your phone number, mailing address or e-mail address without your permission. LeadingAge will send confirmation and meeting updates to registrants via email. We will not sell or misuse your email or phone number. You will be prompted to opt-in or opt-out of sharing your contact information at the time you register. If you have questions please contact meetings@leadingage.org.
 
Exhibitor Registration
Please register your staff online by visiting the “Exhibitor Registration icon, selecting your company name and entering your booth number. Once in the system, you may register your booth personnel using the categories below. You must have a booth number to register. A list of booth numbers is located on the Exhibitor Registration landing page.
 
Scooter/Wheelchair Rental
If you need assistance getting around the New Orleans Ernest N. Morial Convention Center and would like to rent a scooter or wheelchair, please contact meetings@leadingage.org. More information will be posted about onsite rental location when available.
 
FAQs
Do you have more specific questions about the conference? Perhaps you’ll find them on our FAQ list. If not, please contact LeadingAge@Showcare.com.