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LeadingAge magazine January/February 2012

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Meeting Needs, Building Trust
Aging-services providers build their reputations by directly offering useful, high-quality and ethical services. But some smart providers go a step beyond, setting up relationships with other organizations or creating networks of local service vendors of all kinds and helping clients navigate a wide variety of life challenges.
BY Dianne Molvig
Building Ties to Community Organizations
Partnerships with community organizations help aging-services providers offer more services and help more seniors age in place. They also raise public profiles and build goodwill in consumers’ eyes.
BY Debra Wood, R.N.
New Federal Agency Charged With Protecting Older Consumers of Financial Services
A talk with Hubert H. (“Skip”) Humphrey III, of the Consumer Financial Protection Bureau’s Office for Older Americans.
BY Gene Mitchell
Residents’ Families Like CCRCs
A new survey shows that families of CCRC residents hold the communities in high regard, which has positive marketing implications for providers.
BY Kathryn Brod
All Aboard! Providers Embrace Intergenerational Care
Youthful energy mingles with the wisdom of long lives to build relationships and improve quality of life for all. More than simply co-locating child care in long-term care communities, these programs put seniors and children in position to enrich each other’s lives.
BY Kimberly Fernandez
Providers Become Go-To Shelters in Harsh Conditions
Last fall’s storms in the Northeast hit some providers hard, but they proved themselves valuable community assets nonetheless.
BY Arlene Karidis
Creative Celebration Proves Vintage is Beautiful
This assisted living community has used its CEO’s hobby as an inspiration for a creative event that engages residents.
BY Kayleigh Karutis
Hiring and Leading Creative Activities Staff
The best activities staff are creative, multi-talented people. This provider tells us how to get the most out of them.
BY Michael McCann