Developing a Quality Workforce

Direct care workers, who provide hands-on care to millions of Americans each day, are the key to ensuring that our nation can deliver quality long-term services and supports to a growing older population. Yet, this workforce is “in crisis” due to a number of factors, including high turnover, poor working conditions, inadequate training and low pay. 

The LeadingAge Center for Applied Research became a national leader in the effort to address these important issues through Better Jobs Better Care, a $15.5 million research and demonstration program. This major national initiative launched an ongoing effort by the Center to improve the working conditions and preparation of direct care workers, nurses and other staff in long-term care settings. 

The LTSS Center @ UMass Boston continues to disseminate information about workforce-related challenges and collaborates with employers and policy makers to identify, demonstrate and assess promising workforce development and improvement practices.  

Check out our Workforce Publications