News from LeadingAge and CAST Partners and Members

CAST | January 18, 2017 | by Donna Childress

Check out this news from LeadingAge Member be.group, LeadingAge and CAST Member Ohio Living Westminster-Thurber, and CAST Business Associates MatrixCare, and Systems Engineering. 

This month, LeadingAge Member be.group shows how employee engagement technology reduced turnover rates, and LeadingAge and CAST Member Ohio Living Westminster-Thurber piloted an app to increase residents’ comfort with smart technology. In addition, CAST Business Associate MatrixCare launched their care coordination platform, called CareCommunity, on Microsoft Azure, and Systems Engineering received business excellence honors.

EMPLOYEE ENGAGEMENT TECH CUTS TURNOVER RATES

Through technology that engages employees and communities, be.group, a LeadingAge member headquartered in Glendale, CA, has reduced its employee turnover and improved its residents' experience.
One of California's largest nonprofit senior living providers, be.group used technology to connect team members across multiple communities, engage them with the company's values and mission, and measure results. To do so, they chose employee engagement technology offered by New York-based Brand Integrity.

According to a recent article in Senior Housing News, the employee engagement platform enables be.group and other organizations to do the following:

  • Identify the measurable behaviors that express the organization's values.

  • Survey employees to learn how consistently they are living the organization’s values.

  • Calculate an engagement index score, which can be compared to turnover rates and similar metrics.

  • Offer a Facebook-like component that serves as a reward incentive.

  • Compare social recognition shares to metrics such as turnover.

  • Survey customers, to improve the resident's experience. 

Since implementing the platform, nursing staff turnover dropped 45%, and turnover fell 67% in two years in be.group’s dining services, according to the article. The technology also helped be.group understand its shifting culture when it merged with CAST Patron American Baptist Homes of the West (ABHOW), another major provider of senior housing and health care, last year.

RESIDENTS LEARN SMART TECH WITH CUBIGO

LeadingAge and CAST member Ohio Living Westminster-Thurber, in Columbus, OH, is piloting an app called Cubigo to increase its residents' comfort level with smart technology. Cubigo is designed to enhance independent living, putting control in the consumer's hands and lowering costs.

Last month, ABC 6 News in Columbus featured the community's efforts in Family 411: Getting seniors up to speed with smart technology.

Resident Service Coordinator Christine Bush is adapting the app to match residents' needs. Cubigo shares community newsletters, menus, maintenance work orders, activities, transportation, and more. The app is helping residents like Barb Pelleriti, who uses paper as well as her smartphone and tablet and says it's hard to keep up with technology. Introducing the app now is important, as technology adoption among older adults gains speed.

"It's the senior living facilities being ahead of the game and starting it even if it's baby steps now," Bush is quoted as saying. “In ten years I think it'll be the norm to have an app you show your resident the minute they move in." Read the full article.

MATRIXCARE TO LAUNCH CARECOMMUNITY ON MICROSOFT AZURE

CAST Business Associate Member MatrixCare, based in Bloomington, MN, has chosen Microsoft technologies to power the next generation of long-term post-acute care. Known as the nation’s largest long-term post-acute care (LTPAC) technology provider, MatrixCare serves more than 12,000 facility-based care settings and 2,000 home care and home health agency locations.

Working with Microsoft technologies, MatrixCare will do the following:

  • Deploy its CareCommunity LTPAC Population Care Management and Care Coordination platform on Microsoft Azure, one of the first hyper-scale cloud computing platforms to achieve the HITRUST CSF certification, the most widely recognized security accreditation in health care. In conjunction with the CareCommunity deployment, MatrixCare will migrate MatrixCare's thousands of LTPAC SaaS customers onto Azure to provide unmatched availability, scalability, performance, and security.

  • ·Embed Microsoft Power BI for enhanced data access and analysis into the MatrixCare Analytics offering, giving LTPAC provider organizations the data access and insight they need to succeed in a fee-for-value healthcare system.

  • Work with Microsoft to identify potential integration of advanced analytics and other emerging technologies from Microsoft. 

The parties will develop joint go-to-market plans and leverage Microsoft's extensive field sales organization to drive the adoption of current and future technologies across the full LTPAC provider universe. Read the press release.

SYSTEMS ENGINEERING HONORED FOR BUSINESS EXCELLENCE

CAST Business Associate Systems Engineering (SE), based in Portland, ME, has received the 2016 Governor's Award for Business Excellence for its engineering excellence and superior customer service. SE joins a small group of employee-owned companies to receive this prestigious honor since the award was first given in 1991.

The Maine Department of Economic and Community Development (DECD) gives this award to recognize Maine businesses that have a demonstrated commitment to their employees, their community, to customer satisfaction, and overall business excellence. Since the program’s inception, 143 companies across Maine have received the award.

Founded in 1988, SE is a leading IT strategy integrator and managed IT services provider, serving hundreds of legal, health care, finance, and government clients throughout New England and beyond.

The award was presented Dec. 20, 2016. Two other companies also received the honor: Geaghan’s Pub & Craft Brewery of Bangor and Landry/French Construction Co. of Scarborough. Read the press release.