PointClickCare Reduced Medication Errors and Improved Efficiencies through an Integrated Medication Management (IMM) Solution” describes how Manchester Manor, in an effort to reduce the risk of medication errors and improve the efficiency of its medication process, implemented PointClickCare’s IMM solution. PointClickCare is a LeadingAge Gold Partner with CAST Focus.  

Manchester Manor operates in Manchester, CT, and is part of the CCRC of Arbors of Hop Brook, with 114 independent living units and a 126-bed health care center that dedicates 35% of its beds to post-acute care. During the planning stage, Manchester Manor set up a project management process and worked with PointClickCare to determine the needs, costs, and desired outcomes of the project and outlined an action plan.

Because Manchester Manor was implementing a solution that was changing their employees’ workflows, the training stage was crucial to the project’s success. They trained super users first, then trained other users. Next, Manchester Manor rolled out the IMM solution, including pharmacy integration across all their units, over a three-week period. The super users were deployed as resources and support staff to help ensure a smooth transition.

Manchester Manor received positive results immediately, especially in reduced medication errors and time-savings across their entire medication management cycle. The electronic tracking system immediately eliminated errors due to illegible handwritten notes and has ensured consistent and accurate documentation. The result is a safe and healthy resident experience that ensures compliance in the face of growing regulatory pressures.

Manchester Manor also saved over 190 hours of extra staffing a year by no longer hiring an extra nurse at the end of every month for an eight to 16-hour shift to handle medication audits. Transcribing orders has produced considerable savings and has become more accurate, as staff now can select from a pre-populated list instead of using the time-consuming and error-prone method of handwriting orders.

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