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PHI, with support from the Hitachi Foundation and the Woodcock Foundation, recently released the Business of Caregiving, a series of case studies and best practices on innovative approaches to improve the long-term services and supports workforce across the spectrum of aging services providers. The series offers examples of how long-term care organizations are empowering consumers and their caregivers through greater control of everyday decision making and developing the frontline workforce.
The eight in-depth studies focus on management philosophies that have led to better quality jobs for direct-care workers and better quality of care for consumers. The featured organizations have implemented workforce practices designed to attract and retain a competent direct-care workforce that will lead to improvements for the organization, the workers, and the consumers. Each case study includes organizational background, an overview of the practice, outcomes information and lessons learned from staff members involved with the practices.
The 20 best practice profiles highlight specific approaches to reduce turnover, promote job satisfaction, and implement relationship-centered care. These profiles are intended to offer enough detail to encourage other long-term care providers to adapt the practices within their own organizations.
The following LeadingAge members are featured in these case studies for practices related to recruitment, training, management, career ladders and person-centered care:
We congratulate these members and all the organizations on this recognition and encourage others to review these case studies for ideas and insights that could help them improve their own workforce programs and practices.
You can visit PHI to view all the case studies and best practices.