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Quality First

LeadingAge Quality First is the way in which LeadingAge and its members accept responsibility for assuring that the people they serve receive quality care and services. Quality First makes providers directly accountable for excellence and distinguishes LeadingAge members as not-for-profit aging-services providers.

LeadingAge Quality First provides all LeadingAge members with opportunities to:

  • Reaffirm their public commitment to quality.
  • Assess their strengths and opportunities for improvement.
  • Pursue continuous quality improvement based on the belief that improvement is always possible.
  • Earn the public’s trust and the confidence of consumers.

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Overview of Quality First

Quality First is the aging-services field’s national quality improvement initiative. It is a philosophy of quality and a framework for earning the public’s trust in our field.

LeadingAge Quality First Covenant

By signing the LeadingAge Quality First Covenant, LeadingAge members commit to create an environment that inspires consumer confidence in the quality of the care and services they receive.

Quick Guide to LeadingAge Quality First

Some tips to use on your Quality First journey.

Aging-Services Providers Checklist for LeadingAge Quality First

This Aging-Services Providers’ Checklist for LeadingAge Quality First is a list of characteristics of the ideal quality aging-services organization. The checklist covers the primary functions and duties of the continuum of aging services.

Consumer Guide to Quality Aging Services

When older adults are seeking aging services or care, it is important to know how providers are managed, what values drive their work, and how they will meet the needs of older adults.

LeadingAge Quality First Frequently Asked Questions

What is LeadingAge Quality First?Quality First is a philosophy of quality and a framework for earning public trust in aging services. It is a renewal of our commitment to help older adults and their loved ones live their lives to their fullest potential. Quality First is about involving all stakeholders in the process, including the people we serve and their families.