The Centers for Medicare and Medicaid Services (CMS) has launched its Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey, which will be updated every four months with new survey data and will complement the clinical measures already available on the agency’s Home Health Compare

The results will offer consumers information that will provide a prospective patient or caregiver feedback from other patients about Medicare-certified home health agencies' in their area. 

The focus is on: 

  • The care of patients.
  • Communication between providers and patients.
  • Specific care issues identified on the survey.  

On patient satisfaction, survey results of home health agencies give percentages of patients who would recommend the agency, how well the staff communicated with them and who found the care to be professional. 

The quality of care measures report the percentage of patients who improved at managing their daily activities and had their pain well managed, how good a job the staff does at preventing bed sores and falls, seeing that medicine is taken safely, and the agency’s ability to prevent un-necessary hospitalizations.