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You’ve just purchased an expensive electronic health record (EHR) system and you want to get the most out of it. So you design an aggressive training program that teaches staff members the system’s advanced features.
The sooner employees learn those features, you figure, the sooner your EHR system will be producing cost savings, increasing efficiency and improving patient care. Not so fast, says Andres Jimenez, M.D., chief executive officer of the Implement HIT training company. It might be better to treat your EHR like it was a Bentley, the revered luxury sports car that comes with its fair share of advanced accessories and features. "The driver must first learn how to control the vehicle, drive straight, yield to alerts like school zones and avoid any major accidents,” Jimenez recently told Becker’s Hospital Review. “These are the basics of driving. Once you master the basics, you…learn about the cruise control, heated seats and automatic parallel parking.”Similarly, your staff will first want to learn the basic features of your new EHR system, which include entering the resident’s medical history, writing a progress note or adjusting the plan of care when an alert pops up. After employees master these features, says Jimenez, then it’s time to move on to most complicated EHR-related tasks.
As the number of EHR deployments increase nationwide, so does the availability of tips and advice aimed at helping providers get the most out of their digital records systems. Here’s a sampling of tips from Jimenez and Dennis Stufft, president and chief executive officer Prelude Services.
Stufft’s tips appeared in Senior Housing News: